Lisa Elizondo 424 Robin Drive Woodland, CA 95695 Phone: (530) 668-4726 Email: lisaeliz@pacbell.net ------------------------------------------------------------------------------- OBJECTIVE Opportunity to utilize my extensive creative and technical expertise on behalf of an innovative company or organization. ------------------------------------------------------------------------------- SUMMARY OF QUALIFICATIONS - 4 years professional experience in website layout and design, graphics, production, and development - Experienced in HTML, DHTML, PhotoShop, Illustrator, Freehand, PDF, Homesite, Dreamweaver, Flash, JavaScript, Fireworks, CCS style sheets, PDF's and FTP - Proficient in hand coding of HTML - Solid history of excellent work relationships both with the public and internal personnel at all organizational levels - Excellent conceptualization skills - Strong analytical ability utilized in evaluating reports and statistical sales data - Excellent customer service and oral/written communication skills - Strong technical and problem solving skills with ability to multi-task with constant interruptions - Highly motivated detail oriented individual with excellent - Proficient with Microsoft Word, PowerPoint and Excell - Familiar with System Hardware components, connectivity, and Win OS ------------------------------------------------------------------------------- PROFESSIONAL EXPERIENCE eHealthInsurance Oct 2000 - Sept 2004 Web Designer and Developer - Developed graphical layouts for site redesigns and enhancements of main site, channel partner sites, and affiliate sites. - Developed and implemented coding of graphical layouts into fully functional web pages using HTML, JavaScript and other programs such as Homesite, Dreamweaver, Photoshop, Acrobat and Illustrator. - Established time lines, designed and developed HTML templates for email and marketing campaigns increasing applications and new members significantly. - Maintained content and created graphics for company Intranet site. - Designed hundreds of online marketing advertisement creative, corporate logos, and flyers. - Responsible for designing and developing monthly newsletters and website for affiliate program, which recently was recognized with a national Internet marketing award for operating one of the industry's most successful affiliate marketing programs. Program provided a 75% increase from 2003 to 2004. - Designed graphics for Marketing, Human Resources, Business Development as well as main site and affiliate sites. - Designed and developed email templates for extensive successful campaign to increase traffic. - Collaborated daily with other departments to conceptualize, develop, and implement ideas and the needs of the company. - Developed and implemented company style guide. Westport Insurance Corporation Sept 1993 - June 2000 Claims Analyst - Identified, created and defined requirements for database utilized in marketing for a national customer group. - Managed and coordinated database changes with team members. - Investigated, evaluated and negotiated settlements to resolve claim disputes. - Consistently maintained high level of customer service even while working in excess of case load. - Created graphics and spreadsheets for marketing and corporate quarterly presentations. - Identified needs and took initiative to design various forms for team members. - Developed newsletter and letter templates for various customer groups and vendors. - Provided training to staff in various aspects of claims handling including investigation, evaluation, negotiation, settlement, software, and business applications. Woodland Police Department July 1992 - Sept 1993 Community Services Officer - Performed routine, non-hazardous and non-sworn law enforcement duties for the community of Woodland and Yolo County. - Processed daily police reports, arrest warrants, and department correspondence. - Provided daily assistance to the community and department staff. - Prepared monthly statistical reports for the California Dept. of Justice (DOJ), California Justice Information (DJIS), Woodland Police Department, and other Yolo County public safety agencies. Jose Elizondo Jan 1991 - July 1992 Bookkeeper - Responsible for all company financial records, including accounts receivable, accounts payable and general ledger. Delta Dental Plan of California Jan 1989 - Dec 1990 Benefits Services Supervisor - Initially hired to audit and evaluate claims for payment, was promoted to supervisor - Assisted customers with benefits, resolved claim discrepancies and processed correspondence - Directed staff in daily functions, including organizing, monitoring workflow, and claim handling - Responsible for employee performance evaluations, maintaining employee and productions records and provided employee counseling when need arose - Trained new staff in various business applications, implemented departmental changes and trained staff accordingly ------------------------------------------------------------------------------- EDUCATION U.C. Davis Extension Davis, CA Certificate Program in Website Development Program Courses: Internet Architecture and Services, Web Page Creation and Authoring, HTML, DHTML, Simple Programming, ASP, Web Database Application Design, Server Implementation Strategies, Multimedia, Homesite, Flash, Dreamweaver, Adobe Photoshop, and Web Graphics. Additional courses: Color Theory for the Web, Layout and Design for the Web American River College Sacramento, CA Courses: Business Management Woodland Community College Woodland, CA Courses: Computer related courses i.e. Word, Excel, etc. Various Courses and Seminars Liability Claims Adjusting, Interpreting Medical Reports, Legal Concepts and Doctrines, Dealing With Change, California Unfair Claims Act, Special Investigations Vacaville High School Woodland, CA Courses: General Academic and College Prep Courses ------------------------------------------------------------------------------- REFERENCES Available upon request.